The WACS website is easy to use. By following the points below, you should rarely encounter any problems whilst shopping here. Please ensure that you read everything on this page before contacting us for technical help.

1. Use the links on the left to browse through our departments. Treat each one like an isle in a supermarket.
2. Clicking on the links will display a list of sub departments. Treat each one of these like a shelf in an isle.
3. Pick the "shelf" that best describes the type of product you're looking for and then you will be presented with all the individual products on it.
4. To add a product to your basket, simply click the button marked, "add to basket" next to each product. If you want to add more than one of the same item, you can do so quickly by entering the desired number in the box marked quantity. If you only want 2 or 3 in number, it is sometimes just as easy to click "add to basket" 2 or 3 times!
5. As well as using the menus, you can also find products by using the search boxes located throughout the website. Simply type the name or part of the name of the product you're looking for and click the arrow button which will display any items that match your search. Keep your search terms short and simple.
6. The contents of your basket (or order) will displayed as you go along on the right hand side of the page. To edit the order in any way, simply click "edit order" from underneath the order summary on the right hand side of the page. If you have lots of things in your basket, you may have to scroll down the page to find the "edit order" button.
7. The "order summary" page shows you a list of all the products you have placed in your basket and you can amend the required quantities or delete items altogether. To amend a quantity, simply retype the quantity you require in the quantity box. Then press "update quantities". To remove an item from your order, simply, enter the value of "0" in the quantity field and click "update quantities". Once again, if you have lots of items in your basket, you may have to scroll down the page to find the "update quantities" button.
8. When you're happy with your order, click "checkout" which is located on the right hand side of the page. This will take you to a page that displays the final order, with a total amount payable. Click continue.
9. This will take you to a log-in page where you can log-in via your existing account or create a new one. To create a new account, click continue under the heading "new customers". To log-in via an account you created previously, enter your email address and password in the space provided.
10. Please note that, when creating a new account, you must follow the instructions on screen very carefully. Once you have submitted your details, you will find yourself back at the "log-in" screen mentioned above. Log-in using the email address and password you specified when you created your account.
11. The first screen you will see upon logging-in displays a list of your delivery addresses. Select on of these using the "select this address" button, or create a new one by clicking 'add new address".
12. The order confirmation page will be displayed which is your final chance to amend any of the details pertaining to your order. Please check everything carefully! Scroll to the bottom of the page and click "confirm order".
13. You will be connected to our cashier's secure payment server to complete your purchase. Simply fill in the required information on this page.
14. Once you send your payment, a screen will appear to let you know if your transaction was successful or not. If your transaction was unsuccessful, click 'try again" to give it another go. You may have entered some information incorrectly the first time. If your transaction is successful, print the order confirmation page that appears and keep it for your records.

We hope that this information covers most eventualities that may arise but, if all else fails, remember that we are a real company in the real world with nearly 50 years trading experience behind us, so give us a call on 020 8692 5864 and we will be happy to help!